Frequently Asked Questions

Everything you need to know about our handcrafted Italian footwear.

Where are M.Gemi shoes made?

Every pair of M.Gemi shoes is handcrafted in small, family-owned workshops across Italy, preserving traditional artisanal techniques.

How long does shipping take?

Standard shipping typically takes 3-6 business days. We also offer expedited shipping options at checkout for faster delivery.

What is your return policy?

We offer free returns and exchanges on all unworn items within 30 days of delivery. Items must be in their original packaging and condition.

How do I find my correct size?

Most of our styles run true to size. We provide a detailed size guide on each product page, including conversions from EU to US sizing.

Do you offer repairs or resoling?

While we do not offer in-house repairs, our shoes are constructed using high-quality methods like Blake stitching, making them easily serviceable by a local cobbler.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible, interest-free installment payments.